Mobile – Fair Usage Policy (FUP)
Terms and Conditions
XLN mobile tariffs that include “unlimited minutes” and/or “unlimited SMS” and/or “unlimited Data” will be subject to a Fair Usage Policy.
Current fair usage limits on unlimited packages set per calendar month are as follows:
- 650GB of UK Data
- 4000 UK Landline/Mobile minutes
- 2000 UK Mobile messages
In the event, that the stated fair use limits are breached twice in any 3-month period, then your Data speeds may be impacted and artificially reduced for the remainder of your monthly billing cycle. XLN also reserves the right to request that the connection be removed from the network.
XLN do not allow SIMs to be used in any equipment which enables the routing of calls or data (including without limitation, text, or picture messages) from fixed apparatus or standard devices to mobile equipment, by establishing a mobile-to-mobile call or transmission. Nor does it allow the use of any equipment which enables the sending of bulk SMS, voice, or data services.
XLN reserve the right to suspend services without notice should we believe that such equipment is being used.
Unlimited Data Roaming Fair Usage Policy (FUP)
XLN mobile tariffs will be subject to a Fair Usage Policy whilst roaming within standard inclusive or daily roaming destinations.
Whilst roaming outside of the UK on unlimited data plans, and within standard inclusive or daily roaming destinations, data fair usage is capped at 20GB per month whereby roaming restrictions and/or out of bundle charges may be applied for usage exceeding this limit.
For more information on our mobile rates please visit https://www.xln.co.uk/wp-content/uploads/2023/12/XLN-mobile-ratecard_dec23.pdf be relevant to any services that grant users access to their standard inclusive bundles whilst roaming abroad.